Supporting disabled drivers with FuelService

We’re proud to announce that we’ve partnered with FuelService to better support disabled drivers when fuelling up their car.

Going to the petrol station to fuel up easily is a task many of us take for granted, but for those who need help to do so it can be really difficult. Disabled drivers can often end up driving to numerous petrol stations before finding one that can help them. FuelService have an aim to make filling up your fuel tank easy and accessible to everyone.

The innovative solution means disabled drivers can make arrangements ahead of arriving at a petrol station – meaning they can relax knowing a member of the Sewell on the go team will be there to help them.

FuelService was created by a disabled driver, who became frustrated at constantly having to beep his horn to attract attention from the store teams. Knowing this can come across as rude, he often found it an embarrassing way to fill up his car and knew there must be a better way. The service is free of charge to disable drivers, and petrol stations pay a small fee to support it.

100% of profits going to a good cause
All profits that FuelService make go directly towards finding a cure for paralysis. The service donates to a charity who provide grants to fund research projects, with an aim to advance knowledge, treatment and potential cures of spinal injuries.

How to use FuelService
The service is easy to use for anyone who has a mobile or landline. You don’t need a smart phone to use the service, making it as accessible as possible for anyone who needs it. Take a look at the instructions:

If you have a smart device:
• Download the app on either iPhone or Android devices
• You can also use the service using a non-smart phone too (see instructions below)
• Look for help by searching by fuel type and location
• Pick your closest petrol station and request help
• Drive to the petrol station and once you’ve arrived, the store team will be alerted and you’ll get a notification to tell you how long they’ll take to come help you (usually around 2-3 minutes)
• Rate the petrol station once complete

Don’t have a smart phone? No problem!
You can use the service using your non-smart device through by voice call or text message. Find out how:

Voice call
• Use the location page on the website to find out which petrol station you want to use, and take note of its unique 5-digit code (Sewell on the go codes are listed below)
• Call 0161 694 8000
• Enter the 5-digit code of the petrol station you’d like to attend
• Follow the instructions on the call

Text (SMS) message
• Use the location page on the website to find out which petrol station you want to use, and take note of its unique 5-digit code (Sewell on the go codes are listed below)
• Send a text message (SMS) to 07400372000 with the 5-digit code of the petrol station you’d like to attend
• The petrol station will reply to let you know if they’re available to help or not
• When you arrive at the petrol station, text the same number again with the station number and the pump you’re are (for example 12345 8, if you’re at pump number 8)
• FuelService will tell the store team that you’ve arrived

All 13 of our stores across the Hull and East Yorkshire region are available on the FuelService app- see our petrol station codes:

Beverley (HU17 0QB): 12520
Chanterlands Avenue (HU5 4DH): 12521
Cottingham (HU16 4HP): 12522
Dunswell (HU6 0AA): 12523
Holderness (HU8 9HA): 12524
Maybury (HU9 3LA): 12526
North Ferriby, A63 West (HU14 3LN): 12525
South Cave (HU15 2DA): 12528
Southcoates (HU9 3UA): 12529
Sutton (HU8 9XL): 12530
Willerby (HU10 6AW): 12531
Wytonbar (HU11 4DB): 12532
Pocklington (YO42 2DP): 12527

Find out more and download the app here.