Ready to react to keep shops open
Heron Foods can now call on Sewell Facilities Management to keep their stores open for business, with the FM company providing reactive maintenance for the retailer’s stores across Yorkshire and Lincolnshire.
The facilities management company will be on hand to respond to requests for maintenance assistance for 86 of Heron Food’s 325 stores, covering stores within the counties of Yorkshire and Lincolnshire.
As well as reacting to urgent issues, such as problems with doors, plumbing and lights, technicians will also be completing small maintenance projects, including retiling and small shop repairs.
A quick response time is essential for the retail sector, as even minor problems mean that a shop can’t open to customers, meaning lost revenue.
Antony Coulam, Senior Facilities Manager at Heron Foods said:
“From the team who manage the calls, to the teams delivering the reactive repairs, everyone at Sewell Facilities Management understands our needs and delivers the service with professionalism, courtesy and pride. Working with Sewell Group for our reactive maintenance is easy.”
Katie Crosby, Business Manager at Sewell Facilities Management said:
“It’s been fantastic to work with such a significant retailer as Heron, and our technicians are really enjoying the wide variety of jobs that are coming their way from the Yorkshire and Lincolnshire stores. Having managed maintenance for our own chain of forecourt convenience stores, we understand how retailers work and how important it is for stores to get fast reactions to maintenance issues, and we’re looking forward to working with Heron to make sure their stores are always open for business.”